Terms & conditions

About these terms

These terms cover use of the Problem Solved SA website and access-request process. Any paid service also requires an agreed scope, price and service-specific terms. Questions can be sent to info@problemsolvedsa.co.za.

Company registration and business address details are being confirmed. These terms are an initial review version; final service and cancellation terms must be supplied before live paid bookings.

Information and enquiries

Website information describes our approach and services; it is not a guarantee of a particular school, learner or assessment outcome. Information may change as services develop.

Submitting a contact form or diagnostic access request does not itself purchase a service or guarantee access. We will confirm the appropriate next steps and scope with you.

Diagnostic access

The diagnostic instrument is not published as an open website resource. Access is provided to an authorised coordinator for an agreed school or organisation. Keep sign-in links private and do not share access with unauthorised people.

Payment confirmation and access are separate steps: access may require verification and an invitation from Problem Solved SA. Agreed deadlines and evidence requirements apply to the engagement. Contact us if you need assistance or an extension.

Payments and cancellations

PayFast is used for checkout when payment is requested. The amount, currency, applicable charges and service scope must be clear before you pay. A return from checkout is not, by itself, proof that payment has been verified.

The current diagnostic payment flow is in sandbox testing, not a live paid-service launch. Live payments will be introduced only after the merchant setup and service terms are confirmed.

Cancellation, rescheduling and refund arrangements must be provided and agreed before a live paid booking. Nothing in these terms excludes applicable statutory consumer rights; no blanket “no refunds” condition is imposed here.

Your information and materials

Provide accurate contact details and only submit materials you are authorised to share. Remove learner names and other identifying details from diagnostic evidence; do not upload class lists, marks schedules or unnecessary sensitive information.

You retain rights in your own materials. You authorise Problem Solved SA to use the submitted material for the agreed diagnostic or service. Do not upload malicious, unlawful or third-party material without permission.

Our materials and acceptable use

Problem Solved SA’s diagnostic instrument and original website materials are protected intellectual property. Access does not transfer ownership or permission to publish, resell or distribute the instrument. Any permitted internal use of deliverables will be set out in the agreed service scope.

Do not bypass access controls, attempt to access another school’s records, disrupt the service or misuse private links. Access may be restricted where necessary to protect users or investigate suspected misuse.

Availability and responsibility

We aim to keep the website and workspace available, but interruptions may occur. Contact us promptly if a technical issue prevents a submission or affects an agreed deadline.

Our services support professional judgement and school improvement; they do not promise particular academic results. These terms do not limit rights or responsibilities that cannot lawfully be excluded.

Privacy, questions and changes

Read our Privacy policy for details of information handling. For service questions or a complaint, email info@problemsolvedsa.co.za.

South African law applies, subject to any mandatory rights that apply to you. Changes to website terms do not automatically replace the terms of an existing agreed engagement.